When Jack brought me his Notebook, a Gateway m-1634u, it would not boot up. Pushing the power button brought it to life
with lights and fans; but no Post or Graphics of any kind.
After a little Internet research I found that this Notebook came with a replaceable display “Back-light”. OK, I’d found one possible answer.
Then I noticed the Notebook sported an HDMI Port. A little more research told me that pushing alt and h4 switched from internal to external displays.
[first thing I did was try the key sequence to be sure it was not already switched to "EXTERNAL"...it wasn't]
My Big Screen Mitsubishi TV also had an HDMI port. Hooking the Notebook to the TV seemed an easy way to test it’s video output, so I hooked them up.
Unfortunately, the results were not what I had hoped for as there was still no video.
So, I unhooked the power, removed the battery, and then removed one of the Notebooks rear access plates. Underneath, inside, I found the Central Processing Unit [CPU] and the RAM. Removing, cleaning and inspecting the ram was a given. I got out my old faithful ERASURE and scrubbed the contacts like a 5th grader with a misspelled word.
After This I reinstalled the ram, reattached the power cord, put the battery back and started the Notebook up. Once again, I found the same results….no video.
After pulling power and battery, I removed only one ram stick this time and tried rebooting…..SUCCESS! I’d managed to boot the Notebook into its OEM Vista desktop!
COOL!
OK, so was there a problem with the ram? Swapping sticks should answer that.
Again, removing power and battery first, I swapped sticks and tried booting from the other stick with success.
Great, we had 2 good sticks of ram; whats next, I thought?
Well, what about the memory slots? I again removed all power, then swapped the installed stick of ram from the inner to the outer memory slot..
Suddenly, we were back to square one, almost, as it once again would not boot.
So, apparently we had a bad memory slot.
AHA!
Wait a minute…..Hmm….even though I had found a problem, I did not believe that it would be very easy to repair.
A little more research lead me to believe that pulling all ram and then booting up should give me error beeps that might shed light on this.
So, I removed all power, pulled the ram again and tried restarting, without ram, hoping for the error codes. It fired up………………BUT WITH NO BEEPS!
NOW WHAT…..why would one ram slot work but not the other. And, the BIOS should have detected NO RAM and emitted error codes at boot, but they didn’t!
Weird!
Was this a BIOS issue, or a HARDWARE problem? Contacting Gateway was pretty much out of the question as their tech support is somewhat pricey….I was on my own.
A little more searching came up with a failed ram slot being rather common in the list of typical Notebook problems.
I found that some people were of the opinion when this happens it’s time for a new Motherboard.
Others suggested often times one can find connection problems on the motherboard memory slots connections. And by re-soldering these joints the other slot may once again be used.
I even found one article about a man who actually fixed a defective Notebook ram slot problem with his guitar pick.
He had discovered that by applying pressure to the stick of ram in question while booting up, he could get the BIOS to recognize it again, thus proving there was a bad connection.
What he did was stick a guitar pick in between the ram and the ram slot. Then he closed the back of the laptop.
And it worked!
So, he left it there, returned the Laptop, and told the folks who owned it what he’d done.
[this sounded like a pretty easy way to test for a broken solder connection anyway]
I tried applying slight pressure to the ram and memory slot during boot…….with no results.
[well, it was worth a try]
That left BIOS or possibly a bad connection or SOMETHING!
Now, in my opinion, the easiest solution to this scenario would be downgrading the operating system from Vista to say….XP, and just LIVE with one “2 gig” stick of ram.
This Notebook running Vista on 2 gigs of RAM moved like a COLD DAY TURTLE where as were it running XP with 2 gigs it would probably run like, well, THE WIND.
Heck, I can remember running XP on a 350 MHz processor with 350 MB of ram, AND IT RAN WELL!
The Notebook was prime country for XP, or another Operating system like Linux Mint, Ubuntu, or Debian.
It would certainly be the easiest, and cheapest solution.
During my searching I did come across someone with the same make and model of laptop with the same problem. What they concluded was the BIOS chip was defective. They said someone told them there was a company in California that might exchange the original cheap Asian BIOS chip for one made in Texas.
This sounded really good, but, I did not find any feedback on the results of their BIOS chip replacement repairs.
IT MIGHT BE WORTH PURSUING, MAYBE…….
I tried clicking on the given link; The results were not promising; an old link perhaps, and no info about where to send a motherboard; or who to send it to. The link contained absolutely no info pertaining to my problem.
And unfortunately I did not have a good way to test and prove a BIOS chip was the problem. So my thoughts were again on backtracking to XP.
The next day, I asked Jack about installing XP and he said “I’ll let you know “. Next we discussed what would need saved from the Hard Drive should this option be our path. We concluded pretty much just the users folder labeled “Jack and Mary” would be saved.
A point of interest is that going from XP to Vista, Windows saves your files for you. But going the other way from Vista to XP….everything is totally wiped out.
Later that day I Removed all power and then after removing the Hard Drive hooked it up to a Linux Mint box through a USB port; it Mounted as OS.
I navigated to the users folders and then the folder called Jack and Mary.
/OS/users/Jack and Mary
I checked properties and there were 71 gigs of data to save, about 40 minutes worth of data transfers.; so, I started the transfer, and waited.
After that finished I checked properties again to be sure that the size and number of files were the same in both locations.
Next, I did some searches for music; Jack had mentioned music files to be saved and there were none in the “MUSIC” folder. I moved what I found elsewhere into the saved files folder.
Then I reinstalled the Hard Drive.
Still not having heard from Jack I decided it was time to call. This repair could not proceed without authorization.
Jack said “GO” so I jumped into action, wanting to finish this and get the Notebook back to its owners. An XP install does not really take very long on modern equipment. Hopefully tomorrow would see its being returned to them!
The install went fine, nothing unusual. When it finished and booted into an XP desktop I went directly to “DEVICE MANAGER” to check if all needed drivers were installed.
OH BOY……………………lots of yellow flags……audio, networking and others. I could not even get on line to let windows check for the correct drivers.
WELL, THIS IS A BUMMER!
I searched the net some but did not find any XP driver support for this notebook PERIOD! Apparently this Gateway notebook came out around the time Vista did and never was released with XP.
Well, I thought, what about Linux support. I burned a Linux Mint 11 DVD and booted up from it, or tried to as I could not get it to boot. I kept getting the same error no matter what I tried. Something about it fixed the problem and needed to reboot to continue, and we had not even reached a point where the install could begin.
THIS INSTALL WAS GOING NOWHERE
When I booted in compatibility mode it stopped at a command prompt.
My next thoughts were that POSSIBLY this problem may not be easily resolved by research.
The next day I popped a Windows 7 install disk into the DVD drive and booted from that. Surprisingly the install took less then half the time of the earlier Win XP load.
Upon rebooting, 7 seemed to run comfortably on 2 gigs so I figured I was on to something. A quick check of the Device Manager found all the drivers were already installed. I was on line via my home’s WIFI right away.
Starting Internet Explorer 8 presented an offer for an upgrade to I. E.9. I accepted and a couple minuets later we were up to speed. All that was left was moving files back to the hard drive and then returning the machine to Jack.
Before returning though I installed “AVG free” Anti-Virus, Google’s “Chrome” web browser and also Firefox web browser. Plus, Win 7 did numerous updates; now was the time as I have a fast Internet connection.
In retrospect, the results of this repair were not what I had wanted as the Notebook now had only 2 gigs of ram; I UNFORTUNATELY did not really fix the problem.
Jacks Notebook WAS running and usable but it would have been nice to have actually fixed something.
But, I was spending someone else’s money and did so with caution. Another Motherboard would have run $175.00 [ best new price I could find ]
All in all it worked out well. Sure they would have to buy a copy of win 7 upgrade for $119.99…but, they had their Notebook back, AND IT WORKED!
Its funny though, I could not find a service manual for ANY gateway laptop ANYWHERE on the web.
[top secret stuff apparently]
If I had, perhaps the broken solder joints possibility would have been investigated a little more.And, it may still happen if the other ram bay fails.
In summary……
The problem-no video on boot
Possible reasons…….
*Faulty BIOS chip
*Broken solder joints
*Other
Possible solutions……..
**Replace Motherboard………….$175.00+ [fixes problem]
**Have BIOS chip replaced…………cost unknown [may be possible, maybe fixes problem, maybe not]
**Find and repair broken solder connections on memory slots. [ could be costly, plus no service manual available, not to mention the difficulty of making that soldering repair.]
OR………
**Change Operating Systems and live with 2 gigs of ram [Win 7 Home Premium $119.99]
Unfortunately, Linux Mint would not install for some reason That would have been my choice of operating systems; plus its free. [most LINUX distributions are]
As a point of interest, my sisters Sony Vaio laptop ran Vista when she bought it home new. After several years and many MANY problems, she called and asked for help.
I installed Linux Mint 11 for her, being glad to get her away from Vista; now it runs pretty much trouble free.
Today she has no more Vista slow shut downs or Vista crashes or Vista slow boots or Vista ANYTHING!
Shortly afterwards, I got an email from her and she said “Thank you so much for what you did to my Laptop…this feels like a breath of fresh air; it runs really quick and everything is SO crisp and clear”! Mind you she is not an expert on PC’S but she did take to Linux Mint very well; one might almost say, EASILY!
Mint was my best choice for Jacks Gateway also; It could have saved them the $119.99 for Win 7 and I am sure they would have really liked it.
But, I would have stayed with XP if there had been any driver support mainly because its what they knew.
That Mint would not install however, leads me to believe this Notebook has other issues going on. Therefore, it makes sense not to spend much now, since more problems may manifest themselves later on down the road.
In other words, they will just have to use it and see.
Who knows, it may run a long long time.
paul